Refund policy

At Downtown Sports Nutrition, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, products must:

  • Be unopened, unused, and in their original sealed packaging
  • Be in the same condition you received them
  • Include proof of purchase or your order number

Because supplements are ingestible products, we cannot accept returns of opened or used products for safety and quality reasons.

To start a return, email admin@downtownsportsnutrition.com. Once your return is approved, we'll provide instructions for returning your item.

Returns should be sent to:

205 N 2nd St
Fort Pierce, FL 34950

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at admin@downtownsportsnutrition.com. We'll work with you to replace the product or issue a refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used supplements
  • Products with broken safety seals
  • Clearance or final sale items
  • Gift cards
  • Custom or special-order items

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, you may return an eligible unopened item for a refund and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@downtownsportsnutrition.com.

Questions?

If you have any questions about returns, refunds, or exchanges, please contact us at admin@downtownsportsnutrition.com before placing your order or requesting a return.